Introduction

This “Making Waves Foundation” standard operating procedure (SOP) is aimed at all volunteers participating in on-water programs.

This SOP is a dynamic document that aims to standardise processes and procedures and will be updated and improved upon continuously.

The SOP will facilitate:

• The safety and enjoyment of all MWF employees/volunteers and clients.
• Yacht and equipment sustainability.
• Minimised maintenance costs.
• Employee/volunteer accountability and up-skilling.

It is the responsibility of ALL employees and volunteers to:

• Respond to all directions from the person in charge
• Pursue training.
• Ensure appropriate competency and its assessment has been obtained for allocated tasks.
• Always demonstrate an appropriate level of constructive and respectful communication with all employees/volunteers.
• Engage with clients during and outside programs and take proactive steps to ensure they have a positive experience.
• Immediately report any equipment that is not functioning correctly.