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Communications

  1. This Policy sets out the guiding principles for communications within MWF and for communications between MWF and the wider community.
  2. MWF’s commitment to the equal and active participation of disabled and disadvantaged people in our community will be facilitated by striving for best practice inclusion in any and all of our communications.
  3. This policy applies to all MWF representatives.

Principles

  1. The MWF Communication Policy will be made publicly available and circulated amongst all MWF representatives.
  2. This policy is to be read in conjunction with MWF’s other related policies and relevant State and Federal legislation.
  3. Changes to this policy must be made in accordance with MWF planning guidelines.
  4. MWF will strive for best practice inclusion in our interactions. The particular needs of our representatives, participants and guests will be taken into account in the design and delivery of any and all of our communications.
  5. MWF is moving away from paper-based communication and is increasingly using accessible electronic communication channels to conduct its business with its representatives, participants and guests.
  6. Communications within MWF will be on an open and transparent basis. All information is to be available to MWF representatives (upon reasonable request) unless specifically deemed commercially sensitive or subject to privacy legislation.
  7. Communications from MWF to the wider community must be cleared through specific channels. These communications generally fall into two groups:
  8. Routine communications; and
  9. emergency communications.

Routine Communications

  1. Routine communications include those to MWF representatives, donors, participants, guests and government agencies.
  2. These routine communications may take the form of letters, brochures, emails, our website and/or social media posts.
  3. The key consideration in preparing these communications is to be customer-focused.
  4. Authority for sending these is generally defined in MWF’s organisational chart, job descriptions and/or committee terms of reference. If in any doubt as to authorisation, the proposed communication should be submitted to the General Manager for approval before sending.

Emergency Communications

  1. In the event of an emergency involving MWF representatives, participants, guests, boats or facilities, there will generally be two sets of requirements:
    a. During or immediately after the emergency:
    i. at the emergency location. This may include communication with Emergency Services, Government agencies (e.g. Environment NSW, Safe Work NSW, RMS), passengers, local residents and media.
    ii. The responsibility for these communications falls to the MWF representative in charge of the particular activity or their specific delegate. It is likely that dealing with an emergency will involve multiple, complex and rapid decisions. This makes handling outside communications difficult, so wherever a suitable person is available on site, the MWF representative in charge of the activity should delegate that person specifically to deal with outside communications during and immediately post the emergency.
    iii. As soon as the emergency is adequately under control, the MWF representative in charge of the activity, or their delegate (if appointed), is responsible for advising the MWF Chief Executive Officer and General Manager of the situation.
    b. In the aftermath of the emergency:
    i. media or Government agencies may seek information or comment regarding the event.
    ii. In all cases, such enquiries should be referred to the Chief Executive Officer and/or General Manager.
    iii. In the unlikely event that neither of these individuals are contactable, take the contact details of the individual enquiring and undertake that MWF will get back to them within a set period (whatever seems reasonable in the circumstances). Despite the considerable pressure that media may apply to suit their own needs for current content, NO COMMENT is better than an ill-considered or unauthorised comment.